Why does it matter?

Hotel Quote has analysed the methods of processing offline and direct hotel booking requests in hundreds of properties, and the results of the reseearch suggest that the most common approaches are:

• Manually copying the availability and rates from the channel manager and pasting in a plain-text email that is lacking any element of the hotel's brand or attractive design
• Creating PDF files where the customer is expected to download, open and browse until they find the information they are looking for
• Using generic sales proposal services that do not specialise in tourism, hence impeding user experience
• Specialised proposal tools in the area of tourism where the user experience for the booking manager is extremely complicated
• Redirecting customers to generic online design services where they need to go through ads or cookie walls

Data indicates that:

• Booking managers spend up to tens of hours every month in manually creating such quotes, a flow that is prone to errors but also feels mundane to the employee
• Plain-text replies miss the opportunity to attract the customer's attention regarding the hotel's brand and provide them with the precise information they are looking for, thus pushing them away from taking the time to proceed with a booking
• Customers who contact a property through email of website contact forms, expect a reply through the same medium. When hotels ask customers to visit external websites or download files, the insentive and interest to proceed with the booking process diminishes

Hotel Quote aims to solve all of the above and even more, through an intuitivive user experience and the creation of sales-first, designer quotes, in seconds.

Contact us for a demo of Hotel Quote based on your hotel's specifications.